(Senior-) System Administrator (f/m/d)

(Senior-) System Administrator (f/m/d)

Trusted Shops SE (DE) Köln
Merken Bewerben
Merken Bewerben

• NEU

(Senior-) System Administrator (f/m/d)

Trusted Shops SE (DE) • Köln
Merken Bewerben
Köln
ab sofort / asap

Deine Aufgaben

Trusted Shops is a leading provider of trust solutions for e-commerce businesses, operating in a dozen European countries with over 800 employees. Our goal is to ensure consumers can shop online with confidence by providing certification and trustmark services that guarantee the reliability, quality and security of online stores.
As a System Administrator (f/m/d) at Trusted Shops, you will be part of our Platform Operations department, which is responsible for systems such as Zuora, Salesforce, HubSpot etc. We are currently looking for a new colleague to take over this role for our central subscription management solution (Zuora).
In this role, you will not only be essential in ensuring that Zuora runs smoothly, but you will also be looking for ways to continue improving our system's efficiency, enable major strategic projects to be implemented and mid-term initiatives such as IPO-readiness to be tackled.
Do you have an eye for detail and love to improve things? Are you interested in a varied job?
If this, as well as implementing software requirements in an agile and dynamically growing company sounds exciting for you, then you have come to the right place.

Tasks

• You will be actively involved in implementing strategic projects, helping to shape the future of our company and system landscape
• You will focus on solving issues within the Zuora system and be a go-to-technical-expert.
• You will implement a variety of technical requests, from small process adjustments and bug fixing to implementing completely new features and processes. All while working closely within your team of system administrators.
• You are encouraged to take over responsibility as quickly as possible with the chance to proactively drive technical improvements and system enhancements.

What could your working day look like?

• Attend a 15-min daily meeting with your team to review the progress of the current sprint in the Scrum board in Jira
• Work independently on solving a sprint work item about bulk updating Invoice fields using Postman
• Test a new workflow built by your colleague before it is rolled out
• Do a brainstorming session with your colleagues on how to set up a new process e.g. using the platform's programming language in our workflow tool and/or callouts to other systems
• Review recent process failures and technical errors to ensure system stability and performance and dive into trouble shooting them after alignment with the system owner
• Participate in your team's refinement meeting to discuss and estimate upcoming feature requests based on the prioritization of the system owner.
• Document a newly released process and related changes to the data model in Confluence.

Dein Profil

• Successfully completed studies in business informatics, IT, business administration or similar
• 2-5 years of proven experience in SaaS administration, technical support and/or customer service
• Experience in Finance and/or with subscription/billing systems (ideally Zuora) is a big advantage
• Explicit knowledge and understanding of REST APIs and SQL.
• Experience with several technologies and programming languages (e.g. XML, HTML, SOAP API, MySQL, Java, etc.)
• Desire and motivation to continually learn new skills, processes and technologies and acquire further product knowledge.
• Ability to work both independently and in collaboration with your team
• Strong communication skills. Being able to explain complex ideas clearly and concisely while adjusting to the audience’s technical level.
• Excellent spoken and written English

What we offer you

• Hybrid work: Combine flexible remote work with team time in the office
• Workation: Work temporarily from another location within Europe
• 27 vacation days + 3.5 additional days off at Christmas, New Year's Eve and Carnival
• Buddy programme (an experienced trustee is at your side)
• Individual training opportunities
• Events (Team Events, Unit Events, etc.)
• Health Pass (free online and offline sports, fitness and health courses)

BUILD A COMMUNITY OF TRUST WITH US - #cometotrust
Not sure if you are what we are looking for? Apply! ​
At Trusted Shops, we are interested in you as a person - whether you fit in with us is independent of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity. Trusted Shops is clearly committed to diversity and against discrimination.
Ansprechpartner*in

Alessandro Canu

Inhouse Tech Recruiter

Deine Benefits bei Operations

New Work

Arbeite von dort, wo du dich am wohlsten fühlst. Egal ob in einem unserer 5 Büros oder temporär aus einem anderen Standort in Europa.

Health Pass

Bleibe fit - physisch und psychisch. Unser betriebliches Gesundheitsmanagement bietet dir eine Vielzahl von Kursen, Vorträgen und Workshops.

Internationales Flair

Bei einem Team bestehend aus 40 verschiedenen Nationen wird es niemals langweilig. Wir feiern unsere Vielfalt und die unzähligen neuen Blickwinkel, die sie uns schenkt.

Individuelle Weiterentwicklungsmöglichkeiten

Entfalte dein Talent und verbessere individuell Skills, die dich bei deiner Arbeit unterstützen.

Buddy Programm

Dein Buddy hilft dir, dich in deiner Anfangszeit bei uns gut einzuleben. Später kannst auch du deine Erfahrung mit neuen Kolleg*innen teilen.

Teamevents

Egal ob im Sommer, im Winter oder dann, wann es deinem Team passt - wir genießen gemeinsame Zeit.

Unsere Werte

Transparenz

Offene und klare Kommunikation bringen uns schnell ans Ziel. Sprich deine Themen offen an - gemeinsam finden wir für alles eine Lösung.

Respekt

Jede*r unserer Kolleg*innen ist ein wertvoller Bestandteil unserer Gemeinschaft. Respektvoller Umgang und Offenheit sind die Voraussetzung für unsere Arbeit.

Vertrauen

Wir wissen, dass du deine Arbeit toll machst - sonst wärst du nicht bei uns. Deswegen vertrauen wir dir, deinen Fähigkeiten, Ideen und Intentionen.

Womit wir arbeiten

Tech Stack Operations
HubSpot: Wir nutzen Hubspot als Haupt-Marketing-Touchpoint und CRM-Lösung mit Fokus auf (aber nicht nur) Neugeschäft: Hosting von Website, Blog und Landingpages sowie Newsletter und Marketingautomatisierungskampagnen. Folglich ist es mit unserem CRM-System Salesforce und anderen angeschlossenen Tools synchronisiert, um Daten, hauptsächlich zu Inbound-Leads, zu liefern.
Outreach: Um unseren Outbound-Vertriebsprozess so automatisiert und damit so effizient wie möglich zu gestalten, haben wir Outreach als hochmoderne Sales Engagement CTI-Lösung integriert, die sehr eng mit unserem Kern-CRM-System verzahnt ist.
Salesforce: Salesforce als hochgradig skalierbare und anpassbare SaaS-Lösung wird als unsere zentrale CRM-Anwendung verwendet, die eng mit einigen Lösungen von Drittanbietern sowie zahlreichen internen Anwendungen integriert ist.
Zuora: Um einen Single-Point-of-Truth für alle vertrags-, abrechnungs- und zahlungsbezogenen Prozesse zu haben, nutzen wir Zuora als eine der branchenführenden Plattformen für die Abonnementverwaltung.

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