Project-/Process Manager Professional Services m/w/d

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Project-/Process Manager Professional Services m/w/d

IT Consulting & Customer Experience
Düsseldorf
Full Time
Full-time | Permanent | Munich, Frankfurt, Stuttgart, Hamburg, Düsseldorf
YOUR TASK SCOPE:
Inhouse Consultant Process Management Customer Services & Support (approx. 50%)

• Creation and development of project management best practices and templates based on “lessons learned” from customer projects.
• Continuous optimization of cross-departmental processes and documentation in our BPMN tool.
• Taking on key-user Responsibilities for Salesforce (CRM) and Certinia (PSA), e.g., analysis and prioritization of new requirements, creating reports.
• Development and Moderation of internal software and process training (e.g., for onboarding).

Project Management (approx. 50%)

• Operational planning, coordination and execution of implementation projects for our enterprise clients, in close collaboration with internal and external stakeholders.
• Realization of the customer’s expected benefits together with the project team.

YOUR SKILLS

• Successfully completed Bachelor's/Master's degree (e.g., (Business) Informatics, Natural Sciences, Business Administration) or a comparable degree.
• At least 2 years of professional experience in process and/or project management, ideally in the software or consulting sector.
• Regular assignments with our clients-both on-site and remote.
• Experience in multi-project management and cross-departmental collaboration.
• Conceptual thinking, hands-on mentality, and quick comprehension.
• Strong communication skills, at all hierarchical levels and adeptness in rapport-building.
• Excellent German and English skills.

WE OFFER:

• Onboarding: Newbies Day in Munich, a 5-week onboarding program with training, coaching and a buddy program.
• Benefits: Participation in company success, employee stock program, public transport job-ticket, Meal vouchers, corporate benefits.
• Company Culture: Flexibility through hybrid work (work from home/work from EU), 30 days of vacation, diversity & inclusion team, (virtual) employee events (e.g., summer camps), barista at the headquarters, Community and Service (volunteer) day.
• Career & Development: Career model with expert & leadership tracks, ATOSS Academy, LinkedIn Learning.
• Health Initiatives: Health check-ups, health initiatives, Wellhub, JobRad, company doctor.
• Security & Stability: Listed on SDAX & TecDAX, over 30% EBIT margin, scale-up, 18 years of record revenues and results, visibility, future-proof product.

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